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Author Topic: Ostrich 1.0 not working after changing to new batteries  (Read 15863 times)

d112crzy

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Ostrich 1.0 not working after changing to new batteries
« on: April 27, 2009, 12:21:16 PM »
So, I replaced the batteries yesterday in my ostrich and now it doesn't work. I can connect it to my laptop, and it says it's connected and recognizes is as some sort of USB device. When I open the firmware updater(i've been using 10.3.A, wanting to change to 10.12.O) its not detected. So now I obviously can't tune with it as it won't connect to Crome either. Lucky for me, I have an extra ostrich(which batteries I've already replaced without issue).

Any one have ideas as to what I can do to fix this issue?
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92CXyD

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Re: Ostrich 1.0 not working after changing to new batteries
« Reply #1 on: April 27, 2009, 12:59:41 PM »
Quote from: d112crzy on April 27, 2009, 12:21:16 PM
So, I replaced the batteries yesterday in my ostrich and now it doesn't work. I can connect it to my laptop, and it says it's connected and recognizes is as some sort of USB device. When I open the firmware updater(i've been using 10.3.A, wanting to change to 10.12.O) its not detected. So now I obviously can't tune with it as it won't connect to Crome either. Lucky for me, I have an extra ostrich(which batteries I've already replaced without issue).

Any one have ideas as to what I can do to fix this issue?

yeah sell me one of your ostrichs for uber cheap to me  ;D
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Joseph Davis

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Re: Ostrich 1.0 not working after changing to new batteries
« Reply #2 on: April 27, 2009, 02:03:23 PM »
Call Moates tech line, their support is top notch.
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d112crzy

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Re: Ostrich 1.0 not working after changing to new batteries
« Reply #3 on: April 27, 2009, 04:08:57 PM »
So I went to their support site and have come to the conclusion that my ostrich needs to be RMAed, whatever that means.

I've emailed them, hopefully it can be fixed.
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98vtec

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Re: Ostrich 1.0 not working after changing to new batteries
« Reply #4 on: April 27, 2009, 04:41:48 PM »
lol, i have never gotten replies from moates or gotten them to answer the phone.  good luck with that.
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FreshDA9

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Re: Ostrich 1.0 not working after changing to new batteries
« Reply #5 on: April 27, 2009, 04:54:49 PM »
hmm weird issue. so your other ostrich works fine?  did you try to reinstall your com ports? Moates has taken care of ostrich problem for me in the past great service!
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d112crzy

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Re: Ostrich 1.0 not working after changing to new batteries
« Reply #6 on: April 27, 2009, 05:21:37 PM »
Quote from: 98vtec on April 27, 2009, 04:41:48 PM
lol, i have never gotten replies from moates or gotten them to answer the phone.  good luck with that.

It must be bc you're white. They answered me within 5 minutes.
Quote from: FreshDA9 on April 27, 2009, 04:54:49 PM
hmm weird issue. so your other ostrich works fine?  did you try to reinstall your com ports? Moates has taken care of ostrich problem for me in the past great service!

Yes, com ports are correct. I have both Ostriches working on the same port.


I just got back from sending my Ostrich out tho. Hopefully it will come back working.
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