Topic: Squeaky wheel gets the grease (My bout with TW internet) (Read 4746 times)

SloS13 · « **on:** December 28, 2009, 05:13:04 PM »

I'll try to make this brief.

Signed up with TW 7mbit cable internets online through a chat window. The guy that took my order told me $29.95 for the first 6 months, then it would go up 5 bucks.

Dude arrived on time, hooked my shit up. Loaded google and a few other sites and I was happy so he left... I did a speed-test and was only getting 1.5mbit. Not only was it slow but it was fucked up as hell.

I called to bitch. They set me up with the 1.5mbit service instead of the 6 I was supposed to get. Told me it would be $35/mo and would go upto $55 after 6 months. I told them fuck that I'm paying what I was told I was gonna pay. They transferred me, then they of course transferred me - retelling my story like 5 times. They didn't believe me but I fortunately saved the chat transcript.. I had to deliver the chat transcript in person to a place downtown and they said they'd try and take care of it and call me in the morning.

3-4 oclock rolled around, no call so I went downtown again and dropped of my modem and told them to disconnect it.

Fast forward to today - I guess a manager found out about my situation and put his foot up some asses. On wednesday I *should* be getting 16mbit service for $35/mo for a year and it may or may not go up after that (no contract)

im giddy about getting super fast interwebnets.

92CXyD · « **Reply #1 on:** December 28, 2009, 05:16:51 PM »

Quote from: SloS13 on December 28, 2009, 05:13:04 PM

I'll try to make this brief.

Signed up with TW 7mbit cable internets online through a chat window. The guy that took my order told me $29.95 for the first 6 months, then it would go up 5 bucks.

Dude arrived on time, hooked my shit up. Loaded google and a few other sites and I was happy so he left... I did a speed-test and was only getting 1.5mbit. Not only was it slow but it was fucked up as hell.

I called to bitch. They set me up with the 1.5mbit service instead of the 6 I was supposed to get. Told me it would be $35/mo and would go upto $55 after 6 months. I told them fuck that I'm paying what I was told I was gonna pay. They transferred me, then they of course transferred me - retelling my story like 5 times. They didn't believe me but I fortunately saved the chat transcript.. I had to deliver the chat transcript in person to a place downtown and they said they'd try and take care of it and call me in the morning.

3-4 oclock rolled around, no call so I went downtown again and dropped of my modem and told them to disconnect it.

Fast forward to today - I guess a manager found out about my situation and put his foot up some asses. On wednesday I *should* be getting 16mbit service for $35/mo for a year and it may or may not go up after that (no contract)

im giddy about getting super fast interwebnets.

Nice ;D

HiProfile · « **Reply #2 on:** December 28, 2009, 05:25:54 PM »

I get free 6mbit service from the neighbors, however most of the time my DIY bi-quad wifi antenna can only eek out a 10db gain so I don't always get that. That's what I get for living 5 house away from them.

I'd get a 16" dish to double it's power, but that would be super obvious...

Around here bandwidth really means nothing, since you can't usually use it for what you want. I can't do more than 50 torrent connections, or do anything for 3 steady hours, w/o them disconnecting my modem.

16mbit of freedom would be pwsome, i envy you.

jagojon3 · « **Reply #3 on:** December 28, 2009, 06:01:37 PM »

I have 10 MBit service and it's awesome, 16 would be killer.

danz · « **Reply #4 on:** December 28, 2009, 07:06:39 PM »

been downloading torrents at 3mb a sec. its pretty sick. i remember downloading at 2k/s with my modem back in the day, now i get 3000k/s+. would have never imagined.

nock · « **Reply #5 on:** December 28, 2009, 07:20:40 PM »

i-fiber = i-fail !

had them for six months cant stand it. i can do four speed test there all different and all lower then what i pay. pissed and wined, nothin ever happens cause there pretty much the only game in town. fucking bullshit, this month i cant see there fucking DNS half the time, they just keep telling me the problems on my end. WTF ! type in "google.com", nothin... type in "72.14.213.147", jackpot, how the fuck is that on my end?

t_cel_t · « **Reply #6 on:** December 28, 2009, 07:23:03 PM »

ahh the good 'ol days when it took 30 min to download a 3mb mp3 off of edonkey or morpheus

arsenio · « **Reply #7 on:** December 28, 2009, 08:18:20 PM »

I doubt he just randomly found this guy to get his internet on aim or yahoo.

Most web chat customer service have the legal shit clearly posted.

SloS13 · « **Reply #8 on:** December 28, 2009, 10:25:31 PM »

Quote from: danwjmu on December 28, 2009, 08:03:16 PM

I dont quite get the chat log thing. I know its illegal to record voice comm without consent... But does that mean text chat has he logging implied? Why arent we at the point where voice recording is implied? Legal nogs chime in

the chat thing I was in had an option to send an email of the log to myself so I did. The chat-box was opened from the roadrunner home page but the lady at the office said something about them being a 3rd party. Doesnt make sense but whatever.

If I don't get solid service I'm not keeping it. If I have DNS issues, I have some at the office I can use.

Jorsher · « **Reply #9 on:** December 28, 2009, 10:43:13 PM »

There's also OpenDNS and google's DNS servers (easy to remember, 8.8.8.8 and 8.8.4.4)

nock · « **Reply #10 on:** December 29, 2009, 11:12:08 AM »

easy for me to remember, my router has no way to tell dhcp to use "this or that DNS" (fuckin linksys) witch is fine other than configuring every machine and it seams slower than there DNS.

Ntrain2k · « **Reply #11 on:** December 29, 2009, 11:13:53 AM »

4.2.2.1 and 4.2.2.2 are fast DNS servers.

SloS13 · « **Reply #12 on:** December 29, 2009, 11:44:04 AM »

good to know on those DNS servers ;D

speaking of routers, I got a re-man NetGear WNR2000 off of ebay and it's nice for the price (like $32 shipped)

My Gigabyte wireless N card didnt work for shit with my ASUS router, works perfect with the Netgear. My wife's netbook hated both the ASUS and our Belkin. Works perfect with the Netgear as well.

ryan89crx · « **Reply #13 on:** December 29, 2009, 01:58:43 PM »

I signed up for the Charter 7mb service, went to speedtest.net and it clocked 13.9mb/sec

I'm happy, and I only pay $29/month.

ironcrx · « **Reply #14 on:** December 29, 2009, 02:15:21 PM »

I hate my internet provider. Cox. Fuck them. I get no other options. There is embarq but they sell cheap

internet

arsenio · « **Reply #15 on:** December 29, 2009, 02:35:30 PM »

Quote from: ironcrx on December 29, 2009, 02:15:21 PM

I hate my internet provider. Cox. Fuck them. I get no other options. There is embarq but they sell cheap internet

you gay

ironcrx · « **Reply #16 on:** December 29, 2009, 02:39:00 PM »

Quote from: arsenio on December 29, 2009, 02:35:30 PM

Quote from: ironcrx on December 29, 2009, 02:15:21 PM
I hate my internet provider. Cox. Fuck them. I get no other options. There is embarq but they sell cheap internet

you gay

No. You sir, are gay

salesmonkey · « **Reply #17 on:** December 30, 2009, 09:30:41 AM »

thats testing 50 miles away as well

blade8r · « **Reply #18 on:** December 30, 2009, 01:35:30 PM »

humm... Time Warner gets me

your shit is awesome salesmonkey

and i pay about $50 a month

Ntrain2k · « **Reply #19 on:** December 30, 2009, 01:39:47 PM »

Bellsouth 3.0 DSL here.

SloS13 · « **Reply #20 on:** December 30, 2009, 01:43:05 PM »

WPPF · « **Reply #21 on:** December 30, 2009, 01:45:51 PM »

yeah, sales. You have some sick internets.

Joseph Davis · « **Reply #22 on:** December 30, 2009, 01:45:59 PM »

zestyskater69 · « **Reply #23 on:** December 30, 2009, 02:12:06 PM »

Ntrain2k · « **Reply #24 on:** December 30, 2009, 02:13:28 PM »

Damn you high bandwidth motherfuckers.

soontobeDA · « **Reply #25 on:** December 30, 2009, 02:20:45 PM »

t_cel_t · « **Reply #26 on:** December 30, 2009, 03:46:53 PM »

turbob16hatch · « **Reply #27 on:** December 30, 2009, 04:56:54 PM »

thats what we get here for $49/m, it's bs thats for sure.

I'm waiting for the day midco gets the ok to move into fargo(so far just in west fargo) and watch cable one go out of business locally. midco has 25/mb for the same price as cable one's 5mb.

HiProfile · « **Reply #28 on:** December 30, 2009, 05:33:41 PM »

I think I win the ping battle....

I think I'm gonna call soon about upload speed. That's what I really want changed.

Kenny Rogers · « **Reply #29 on:** December 30, 2009, 07:47:09 PM »

Hey, looks like comcast gave me more bandwidth... didn't even know it

I thought I had 8mb/s service.

News:

Author Topic: Squeaky wheel gets the grease (My bout with TW internet) (Read 4746 times)

WPPF